Shipping Policy
Shipping Policy – Opulence
At Opulence , we are committed to providing a smooth and satisfying shopping experience from order to delivery. Here are the details regarding our shipping policy.
Delivery areas
We ship our products to France, the European Union, Canada and the United States. If you would like to ship to another country, please contact us to check the available options.
Shipping costs
Shipping costs are calculated automatically at checkout, based on your delivery location and the weight of your package. Shipping costs are clearly displayed before payment is confirmed.
- Standard delivery in France via Colissimo: €2.90
- Standard delivery in the European Union via Colissimo International: from €9.90
- International delivery via Colissimo International: from €18.90
Delivery times
We prepare and ship your orders within 1 to 3 business days . Once your package is taken care of by the carrier, the delivery times are as follows:
- Metropolitan France : 2 to 4 working days
- European Union : 5 to 10 working days
- International : 7 to 14 business days
During periods of high demand (sales, holidays), preparation and shipping times may be slightly longer.
Order tracking
As soon as your order is shipped, you will receive a confirmation email with a tracking number to follow your package in real time.
Delivery problems
If you encounter a problem with your delivery (damaged, lost, delayed package), we invite you to contact our customer service at contact@opulence-cosmetics.fr. We will do our best to resolve the problem quickly.
Returns and exchanges
To learn more about our returns policy, please visit our dedicated returns policy page.
We thank you for your trust and remain at your disposal for any additional questions regarding your delivery.
The Opulence Team.