FAQ-Frequently asked questions

What are the shipping times for your products?

We take 2-3 days to process your order and then between 1-2 days depending on the destination to deliver it to you via Colissimo.

Are you shipping all over the world?

We deliver to the EU zone, and to some countries internationally. For Africa, do not hesitate to contact us via our email address contact@opulence-boutique.fr to find a suitable shipping solution.

Where do you send your product from?

Our offices and warehouses are located in Montpellier , France .

Do you provide product monitoring/tracking information?

Yes, wait 3 days after your order and ask us via email at contact@opulence-boutique.fr if you have not received the tracking number for your order automatically.

What is missing some articles on my order, what's going on?

Our products are shipped separately according to your order. If it contains for example articles from two different warehouses, there will therefore be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contact@opulence-boutique.fr and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Montpellier In France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel that you need help in tracking your package or would like to find out more about it, please contact us by email at the following address: contact@opulence-boutique.fr

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our returns policy.